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How 1111bdt1 Handles Your Personal Information

When you open an account with us, we collect certain information to keep your wallet and account secure — including how you connect via bKash, Nagad, or Rocket.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataClear data retention terms
1111bdt1 How 1111bdt1 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data — or you want to request access to, correction of, or deletion of information we hold — our support team is the right place to start. You can reach us through live chat directly inside your account dashboard, or via the email address listed below. For issues tied to a specific payment method like bKash or Nagad, include your registered wallet number so we can locate your account records quickly.

Live Chat Open the chat widget inside your account dashboard. For privacy queries, mention your registered bKash or Nagad number to speed up the process.
Email Support Send your data request or privacy concern to our support email. Include your account username and the wallet type — Rocket, Nagad, or bKash — you registered with.
Account Settings Some data preferences — like marketing opt-out and communication settings — can be updated directly from your account profile page without contacting support.
HOW WE PROTECT YOU

Browse Your Data Security and Account Rights

We apply practical security measures across every layer of your account — from the moment you log in with your OTP to the point a withdrawal clears back to your mobile wallet. Account data is encrypted in transit and at rest. Below are the four main areas of our data handling practice that directly affect your account experience.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your wallet preference between visits. You can clear these via your browser settings at any time without losing account data.

Account Security Practices

Login access requires OTP verification sent to your registered mobile number. Suspicious login attempts from unrecognised devices are flagged and temporarily blocked until you confirm identity.

Data Retention Policy

We keep your account data active while your account is open. After account closure, records are held only as long as required by applicable legal obligations, then permanently deleted.

Requesting Changes to Your Data

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion by contacting support with your registered bKash, Nagad, or Rocket number as reference.

Open Questions About Your Privacy Rights

These are the questions we hear most often about how we manage your data. If your question is not covered here, reach out through live chat or email with your account details.

We collect your name, mobile number, and the wallet identifier you use — bKash, Nagad, or Rocket. This is used solely for account verification and payment processing.

No. Your bKash, Nagad, or Rocket wallet number is used internally to process your transactions and verify your identity. We do not share it with third-party marketing companies.

Contact our support team via live chat or email, include your registered wallet number and account username, and we will process your data access request as required.

Yes. Submit a deletion request through support. We will close your account and remove active data. Some records may be retained temporarily under legal obligations before final deletion.

We use session and preference cookies to maintain your login and wallet settings. You can disable non-essential cookies via your browser, though this may affect how some account features behave.

Access to the platform and how data rights apply depends on your local law and eligible regions. We recommend checking current local regulations for your specific location within Bangladesh.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.